Frequent Mistakes of the First-time Display Advertiser
Monday, September 20th, 2010There’s something about advertising online that makes some marketers forget all they once knew about the marketing basics. We’ve seen it most dramatically recently in the full-scale social media pushes that some companies are making. For example, in the gold rush to grab precious social media eyeballs, all strategic concerns are forgotten. So if you’re considering moving a portion of your traditional ad spend online, here’s a list of common mistakes that we see some display advertisers make when they start managing their own campaigns for the first time.
1. Not Testing Creative
When it comes to basic industry best practices, display is no different from any other advertising medium. Though experience helps in determining what creative, tagline or call to action will work best for your brand, the most successful advertisers allocate a portion of their spend—particularly early on in a campaign—to A/B testing creative elements. It might not seem like a color, word change, or even an exclamation point could make a huge difference, but it often does. You test layouts and colors and fonts in your print ads so why not do it online too? Try different things online in small batches across a broad swath of media and heavy up on the components that work.
2. Not Ramping-up Properly
Any campaign can benefit from a ramp-up period. The temptation at the start of a campaign is to want to see dramatic results quickly. However, particularly when you’re working within an auto-bid or optimized framework, the results will be better later on if the campaign starts slower and makes common sense optimization changes incrementally until the optimum performance pockets are found and scaled. This lets your platform of choice learn where the valuable impressions are and pick more like those in the future.
3. Not Focusing on Performance
With the proliferation of all sorts of data, there is a strong temptation to want to limit buying to a very narrow demographic segment because you have always marketed to that particular audience effectively. However, just because you can buy highly specific segments doesn’t mean you should when online. Most campaigns are more effective when there are a wider range of potential impressions to bid on. Some campaigns can benefit from a very high CPM and a very narrow slice of the population, but this is not true for most advertisers. If this is your first foray into display, cast your net a little wider and look for those wonderful serendipitous discoveries that work for your brand.
4. Not Addressing Saturation
You can saturate your audience with a message in any medium and nowhere is that more true than when you are online because it’s so easy to acquire massive amounts of media. It’s easy to launch your campaign, arrive at the right media mix and creative elements, then let it run its course. But a long, multi-month flights should have multiple creatives and messages ready if and when performance drops off. A smart frequency capping strategy helps but even with just a few daily exposures your customers can get turned off quickly. Change it up regularly and see if that doesn’t keep the conversions coming right up to the ending bell.
If you can avoid these simple newbie mistakes you’ll be on your way to a successful display campaign. All it takes is a little know-how, a little experience, and a lot of common sense and you will quickly find the combination of tactics that work for your particular brand online.
